Draft
Sub-processors
Last updated 12 November 2026. This document is still being reviewed and may change before hosted sign-up opens.
These are the companies that help us run hosted Murmura. We will update this page, and tell the owners of each organisation, at least 30 days before a new company starts handling organisation content. See the data processing agreement.
Handles organisation content
| Company | What it does | Where |
|---|---|---|
| IONOS | Hosts the servers that run Murmura and hold accounts, messages, files and backups. | United Kingdom |
Other providers
These do not hold your organisation's messages or files.
| Company | What it does | What it receives |
|---|---|---|
| Stripe | Takes payment for paid plans and issues invoices. Not in use yet: paid plans have not started. | The paying owner's email address, the organisation's name, the plan chosen, and the payment details the owner types into Stripe's own pages. |
| Email delivery provider | Sends account emails such as address confirmation and password resets. Not appointed yet. It will be named here before hosted sign-up opens. | The recipient's email address and the email itself. |
| Your browser or phone maker's notification service (for example Apple, Google, Mozilla or Microsoft) | Delivers notifications to your device, if you turn them on. Which one is used depends on your browser or phone, not on us. | Browser notifications are encrypted, so the service cannot read them. Phone app notifications carry a short heading but not the message itself. |
What we do not use
Hosted Murmura uses no analytics service, no advertising network and no outside AI service.