Draft

Acceptable use policy

Last updated 12 November 2026. This document is still being reviewed and may change before hosted sign-up opens.

This policy applies to everyone who uses hosted Murmura, and to the bots, webhooks and integrations an organisation connects to it. It forms part of the terms of service. Each organisation is responsible for making sure its people follow it.

Do not use Murmura to

• break the law, or help anyone else to;
• store or share child sexual abuse material, or any sexual content involving a child;
• threaten, harass, bully or stalk anyone, or encourage violence or hatred against people because of who they are;
• share someone's private information, or intimate images of them, without their consent;
• deceive or defraud people, including phishing and pretending to be someone you are not;
• store or spread malware, or anything else designed to damage or break into systems;
• share material you have no right to share, such as pirated software, films or music;
• send spam, or messages in bulk to people who have not asked for them, through invitations, webhooks, bots or any other route.

Do not

• try to get into accounts, workspaces or organisations you have not been given access to;
• test, scan or attack the service or the servers it runs on, or get around its limits and security controls. If you have found a security problem, please tell us at the address below instead;
• overload the service, for example with automated requests far beyond normal use, or by using it as general file hosting or as a call relay for something that is not Murmura;
• sell or rent access to hosted Murmura to others, unless we have agreed that with you in writing;
• copy, take apart or reverse engineer the software, except where the law gives you that right.

Things Murmura is not built for

Do not rely on Murmura where a failure or delay could put someone in danger, for example as your only way of reaching emergency help or of controlling safety-critical equipment.

Reporting a problem

Anyone in a workspace can report a message from its menu. Reports go to that workspace's admins, who are the first people responsible for what is posted there.

To report abuse of the service, illegal content, or a security problem to us, write to info@duskengineering.services.

What we may do

If we believe this policy has been broken, we may remove the content, suspend the accounts involved, or suspend the organisation. Where we can, we will tell the organisation's owners first and give them the chance to deal with it. We will act straight away, without notice, when the content is illegal, when someone is at risk of harm, or when the service or other customers are at risk.

We report illegal content to the authorities when the law requires it.